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Serivce&Support

Contact us

ARK Lighting(Shenzhen)Co.,Ltd.

 

Tel: +86-755-29553255

 

Fax: +86-755-29553313

 

Email: sale@arkshine.com

Serivce Idea

Technical training
Our company will train the users based on the manual, system use guide and maintenance guide. The training include system use, system maintenance and equipment protection.

After-sales services modes
A.Phone service
ARK After-sales Services Department provides customers with 24 –hour- phone service. When you contact us, please let us know the following information:
1.Your name and phone number
2.Warranty Card number
3.Detailed fault information (if the fault could be presented by pictures, please take pictures and send them to us as possible as you can)
Our after-sales service engineers will offer technical support and guidance based on your description.
B.Real-time communication service
ARK after-sales service engineers could provide customer services through TM & E-mail & MSN&SKYPE, for example, sending the video files of software operation & PC setup by TM to show how to operate.
C.Remote control service
ARK can operate the customer’s computer remotely via Internet, to install and set up software for customers, and to dispose of the technical fault of LED lighting system software.
D.Post Service
Under warranty, customers could send the defective components back to ARK , we will repair them and return to you as soon as we can. Please refer to the time chart of our response to some main components fault.